Refund policy

Returns Policy

1. Right to Return

Customers may request to return eligible goods within 30 calendar days of receipt. This returns window applies strictly to distance (online or mail order) purchases and is subject to the conditions set out below.

2. Eligibility & Condition of Returned Goods

To qualify for a refund, all returned items must be received in the same condition as supplied, including:

• Goods must be unused, uninstalled, and unmodified

• All original manufacturer packaging must be intact and undamaged

• All accessories, manuals, cables, fixings, and included items must be returned in full

• Items must be securely packed inside external protective packaging

• No shipping labels, tape, or markings are to be attached directly to the product box or manufacturer packaging

Returns that do not meet these conditions may be deemed unsuitable for resale.

3. Restocking Charges

Where returned goods fail to comply with the above requirements, including damaged packaging, missing components, signs of use, or labels affixed to the product box, we reserve the right to apply a 20% restocking fee, deducted from the refund value.

This charge reflects inspection, repackaging, and resale costs incurred.

4. Return Shipping

• Customers are responsible for all return shipping costs

• We strongly recommend using a tracked and insured service

• The customer remains responsible for the goods until safely received by us

We cannot accept liability for items lost or damaged in transit.

5. Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items

• Custom-ordered or special-order products

• Goods that have been installed, configured, or commissioned

6. Refund Processing

Once the returned goods have been inspected and approved:

• Refunds will be issued to the original payment method

• Shipping costs are non-refundable

• Refunds are typically processed within 5–10 working days

7. Return Authorisation

All returns must be authorised in advance by emailing hello@theavbarn.co.uk stating your order number and the goods you wish to return. Unauthorised returns may be refused or returned to sender. All returns will need an RMA number before being accepted.

To request a return, please contact our customer service team with your order number and reason for return.

You can always contact us for any return question at hello@theavbarn.co.uk.